Our Team

Joanna Ciccone – Registered Veterinary Technician

Joanna graduated from the Veterinary Technician program at Algonquin College in 2017 after going to school and working as a Forestry & Wildlife Technician for 5 years. Some of her daily tasks include placing IV catheters, pulling blood, running laboratory tests, and doing dental cleanings. Jo is most easily recognized for her huge heart and empathy towards her patients!

Joanna enjoys roller derby, relaxing, and spending time with her two bengal cats Nala and Simba.



Megan Billey – Veterinary Assistant


Megan graduated from the Veterinary Assistant program at Algonquin College in 2015. She worked at the Alta Vista Animal Hospital and has great experience in Surgery, Emergency, and even ICU! Some of Megan’s daily duties include answering the phone, booking appointments, and cleaning, and she is always the shining smile when you walk in the door! Behind the scenes you can find Megan monitoring your pet as they are under anesthesia, she is a vital partner with the anesthetist!

Megan enjoys going camping, paddle boarding, horseback riding, snow boarding, and spending time with her dogs Bella and Lily. Megan also has 3 cats, a rabbit, and a turtle named Sheldon.

Rebecca Thornhill – Kennel Assistant

Rebecca Thornhill

Rebecca completed a grade 11 Co-op program at our clinic in 2015. She was such a great student and so enthusiastic and wonderful with the animals, that we asked her to stay on part time while she finished high school. Rebecca has grown up with the clinic and is now finishing University and still works part time at RSAH!

Rebecca helps keep everything clean and comfortable for our clients and their pets. She helps to set up for surgery, holding pets for procedures, walks the dogs, helps with grooming and petting the animals. And she oversees our social media.

Her favourite Christmas present was her first dog Bean, a Golden Doodle.


Lori Parent – Veterinary Assistant

Lori retired from the Canadian Armed Forces in 2014. Not quite yet ready to retire and wanting to do something she loved, she decided to go back to school and become a Veterinary Assistant! Lori graduated from Algonquin College’s Veterinary Assistant program in 2017. Lori completed a 10-week internship with Hope for Wildlife rescue in Mar 2017 where she discovered a love for porcupines. She has a particular interest in animal nutrition and working with clients to achieve healthier pets. Lori loves working with people and can often be seen at reception. Lori was a previous client at RSAH so naturally started working here in 2017 after she graduated! Some of her duties include cleaning, administrative tasks and assisting clinic technicians, as well as answering client’s questions over the phone.
Lori’s shadow is her Mini Golden Doodle named Cassie. In addition, she has 2 Tabby cats named Timbit and Muffin. Lori’s hobbies include reading, watching movies, gardening and traveling the world.

 Terri-Lynn Scott – Registered Veterinary Technician

Terri-Lynn completed the Veterinary Technology Program at St. Lawrence College in 2011. She then worked at the Ottawa Humane Society for over 4 years. Terri-Lynn joined our team after moving back to Ottawa from her hometown of Whitby where she worked at a small animal clinic for 2 years. Terri-Lynn is very compassionate and always has a smile to brighten your day. Some of her daily duties include taking medical histories, placing IV catheters, pulling blood, running laboratory tests and performing dentals. She has a special interest in exotics, nutrition, behaviour and animal enrichment.

Terri-Lynn shares her life with her fiancé Brad and their two dogs Kaylee (Parsons Russel Terrier) and Annabelle (Boxer/Pointer cross). In her spare time she enjoys watching movies, camping, hiking, reading and baking.

Kristina Prasil – Registered Veterinary Technician

Kristina graduated with a BSc in Human Kinetics from the University of Ottawa in 2014. She worked in human medicine for a year before finding her true calling: working with animals. In 2017, she graduated from Algonquin College’s Veterinary Technician program and soon after became an RVT. Kristina began her veterinary career working in emergency medicine at Alta Vista Animal Hospital before finding a place with Riverside South Animal Hospital. She is passionate about emergency medicine and critical care and hopes to one day specialize in those fields. She is owned by “Massa”, a rambunctious sled dog rescue from Iqaluit.


Mallory Klempan – Registered Veterinary Technician

Mallory completed the Veterinary Technician program at Algonquin College in 2015. Right after graduation she worked as an RVT in a mixed animal hospital where she practiced her skills in anesthesia monitoring of various species, sample collection and processing, nutrition, team medicine, radiography, dental prophylaxis and client service. She then joined the team at Riverside South as the head technician in 2019, offering her support and taking care of the behind the scenes work that allows for things to run smoothly. In her spare time she enjoys biking, horse back riding, cooking and relaxing. She shares her home with her bunny, Henrietta.