Dear Valued Client,
Thank you for being so patient with us at the Riverside South Animal Hospital in the most challenging time we have ever experienced in most of our lifetimes. Mr. Ford has announced that hospitals can start doing more routine work, meaning we will be expanding our services. We will be able to schedule routine appointments, urgent concerns and regular spay/neuter surgeries while continuing with our locked door policy and social distancing measures.
Please note: there is a significant BACK LOG, therefore we will need to schedule all appointments in a way to give the service you are all accustomed to without causing an overload or burn-out in our staff!
Please see details as follows:
- For those who have booked an appointment for their pet, we are asking you to call upon arrival. Stay in your vehicle for the duration of the visit as we will be taking only the animals into the hospital.
- We will continue to re-route all client orders for pet food and other supplies to our online store. Please select HOME DELIVERY at checkout.
- For all financial transactions made with the hospital please be prepared to send an e-transfer or make the payment over the phone with a Visa or MasterCard.
- For the immediate future we will continue to be operating on reduced hours:
- Monday 9am-5pm
- Tuesday 9am-5pm
- Wednesday 9am-5pm
- Thursday 9am-5pm
- Friday 9am-4pm
- Saturday CLOSED
- Sunday CLOSED
Again, thank you all for being so patient. It is going to be a busy few months to try to catch up, and with your help we will be able to do so in an orderly fashion. We will keep you updated when we extend our hours.
If you would like to book an appointment or have any questions please contact us. We look forward to seeing you at a distance! 613-822-6009
Dr. Sherri Dennett
Dr. Heather Fitch
Riverside South Animal Hospital
4-4184 Spratt Road
Ottawa, ON K1V 0Z6