The Staff

Ashley Jones – Registered Veterinary Technician

Ashley Jones

Ashley completed the Veterinary Technology program at St. Lawrence College in 2006 where she was fully trained in parasitology, cytology, hematology, radiography, and anesthesia. She helped open the clinic in 2007 and is the head technician, looked upon for the majority of what makes the hospital run smoothly. Some of her daily duties include taking medical histories, performing laboratory tests, pulling blood samples, maintenance of surgical equipment and keeping track of inventory, as well as pouring her energy into the patients by updating protocols and outlining monthly events to make their care better!

Ashley has a passion for all animals, and loves getting to know new clients and their pets. She also has a special interest in Nutrition and Behaviour. She spends her spare time with her 3 children, boxer named Jarvis, Schnug named Mia, and her special needs cats; Paul and Stitch.

Joanna Ciccone – Registered Veterinary Technician

Joanna graduated from the Veterinary Technician program at Algonquin College in 2017 after going to school and working as a Forestry & Wildlife Technician for 5 years. Some of her daily tasks include placing IV catheters, pulling blood, running laboratory tests, and doing dental cleanings. Jo is most easily recognized for her huge heart and empathy towards her patients!

Joanna enjoys roller derby, relaxing, and spending time with her two bengal cats Nala and Simba.



Lori Parent – Veterinary Assistant

Lori retired from the Canadian Armed Forces in 2014. Not quite yet ready to retire and wanting to do something she loved, she decided to go back to school and become a Veterinary Assistant! Lori graduated from Algonquin College’s Veterinary Assistant program in 2017. Lori completed a 10-week internship with Hope for Wildlife rescue in Mar 2017 where she discovered a love for porcupines. She has a particular interest in animal nutrition and working with clients to achieve healthier pets. Lori loves working with people and can often be seen at reception. Lori was a previous client at RSAH so naturally started working here in 2017 after she graduated! Some of her duties include cleaning, administrative tasks and assisting clinic technicians, as well as answering client’s questions over the phone.

Lori’s shadow is her Mini Golden Doodle named Cassie. In addition, she has 2 Tabby cats named Timbit and Muffin. Lori’s hobbies include reading, watching movies, gardening and traveling the world.

Megan Billey – Veterinary Assistant


Megan graduated from the Veterinary Assistant program at Algonquin College in 2015. She worked at the Alta Vista Animal Hospital and has great experience in Surgery, Emergency, and even ICU! Some of Megan’s daily duties include answering the phone, booking appointments, and cleaning, and she is always the shining smile when you walk in the door! Behind the scenes you can find Megan monitoring your pet as they are under anesthesia, she is a vital partner with the anesthetist!

Megan enjoys going camping, paddle boarding, horseback riding, snow boarding, and spending time with her dogs Bella and Lily. Megan also has 3 cats, a rabbit, and a turtle named Sheldon.

Rebecca Thornhill – Kennel Assistant

Rebecca Thornhill

Rebecca completed a grade 11 Co-op program at our clinic in 2015. She was such a great student and so enthusiastic and wonderful with the animals, that we asked her to stay on part time while she finished high school. Rebecca has grown up with the clinic and is now finishing University and still works part time at RSAH!

Rebecca helps keep everything clean and comfortable for our clients and their pets. She helps to set up for surgery, holding pets for procedures, walks the dogs, helps with grooming and petting the animals.

Her favourite Christmas present was her first dog Meika, a Golden Doodle.

Candice Coates- Receptionist

Candice is our Receptionist at Riverside South Animal Hospital, and joined our Medical Team in late 2018! She recently moved to Ottawa from the bustling city of Toronto where she had previously worked in the photography industry managing large teams of professional photographers as well as dabbling in lead photography herself!

It is plainly obvious to everyone at Riverside South Animal Hospital that Candice was the Picture-Perfect addition to our team and has hit the ground running as our receptionist! Candice has mastered the art of anticipating client’s needs, booking their appointments, answering the phone and always a warm smile for anyone walking through our doors.

When Candice isn’t answering the phone at lightning speed, she enjoys exploring her new home-town city with her family, along with her Beagle X Bulldog Jeffrey!

Terri-Lynn Scott – Registered veterinary technician

Terri-Lynn completed the Veterinary Technology Program at St. Lawrence College in 2011. She then worked at the Ottawa Humane Society for over 4 years. Terri-Lynn joined our team after moving back to Ottawa from her hometown of Whitby where she worked at a small animal clinic for 2 years. Terri-Lynn is very compassionate and always has a smile to brighten your day. Some of her daily duties include taking medical histories, placing IV catheters, pulling blood, running laboratory tests and performing dentals. She has a special interest in exotics, nutrition, behaviour and animal enrichment.

Terri-Lynn shares her life with her fiancé Brad and their two dogs Kaylee (Parsons Russel Terrier) and Annabelle (Boxer/Pointer cross). In her spare time she enjoys watching movies, camping, hiking, reading and baking.